By accessing or using Shadow OTP's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services. These Terms constitute a legally binding agreement between you and Shadow OTP ("we", "us", "our").
Your continued use of the Services following the posting of changes to these Terms will constitute your acceptance of those changes.
To use certain features of our Services, you must create an account. You agree to:
You must be at least 13 years of age to create an account. If you are under 18, you may only use our Services with the consent of a parent or legal guardian. By creating an account, you represent and warrant that you meet these eligibility requirements.
You are responsible for maintaining the confidentiality of your account credentials. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.
Shadow OTP provides virtual number services, SMS verification services, rental number services, temporary email services, and API services (collectively, the "Services"). Our Services include but are not limited to:
We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice. We also reserve the right to refuse service to anyone for any reason at any time.
As a user of our Services, you agree to:
The following activities are strictly prohibited:
Violation of these prohibited activities may result in immediate account termination and potential legal action.
Our Services are offered on a prepaid basis. Prices are listed in PKR and may change from time to time without notice. You agree to pay all fees and charges incurred by your account at the prices in effect when such charges are incurred.
We accept payments through the following methods:
All sales are final except as required by law. We may, at our sole discretion, issue refunds or credits in cases of:
Refunds are processed within 5-10 business days. For detailed refund information, please refer to our Refund Policy.
We do not charge hidden fees. All applicable taxes and fees will be clearly displayed before you complete your purchase.
While we strive to maintain 99.99% uptime, we do not guarantee uninterrupted or error-free operation of our Services. We may temporarily suspend our Services for maintenance, updates, or other reasons. You acknowledge that your access to our Services may be affected by factors beyond our control.
We are not responsible for any loss or damage caused by service unavailability, including but not limited to missed OTP codes, expired numbers, or time-sensitive verifications.
If we fail to meet our Service Level Agreement (SLA) guarantees, you may be eligible for service credits. Please refer to our SLA for detailed information on service credits and eligibility.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. All SMS messages are encrypted using AES-256 encryption and automatically deleted after 24 hours.
By using our Services, you consent to our collection, use, and disclosure of your information as described in our Privacy Policy.
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, code, and databases, are the exclusive property of Shadow OTP or its licensors and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services for your personal or business use in accordance with these Terms. You may not:
Shadow OTP, our logos, and all related trademarks, service marks, and trade names are the property of Shadow OTP. You may not use, copy, or display any trademarks without our prior written consent.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Any material downloaded or otherwise obtained through the use of our Services is accessed at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHADOW OTP, ITS DIRECTORS, EMPLOYEES, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES, COSTS, AND EXPENSES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR PKR 10,000, WHICHEVER IS LESS.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for consequential or incidental damages, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Shadow OTP, its officers, directors, employees, agents, partners, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorneys' fees and costs) arising from:
This indemnification obligation will survive the termination of these Terms and your use of our Services.
You may terminate your account at any time by following the instructions in your account settings or by contacting our support team. Upon termination, your right to use our Services will immediately cease.
We reserve the right to suspend or terminate your account and access to our Services at any time, without prior notice or liability, for any reason whatsoever, including but not limited to:
Upon termination, all rights and licenses granted to you in these Terms will immediately cease. You will lose access to your account, any remaining balance in your account, and all data associated with your account. We will not be liable to you or any third party for any termination of your account or access to our Services.
The following provisions will survive termination: Payment Terms, Limitation of Liability, Indemnification, Disclaimer of Warranties, Governing Law, and any other provision that, by its nature, should survive termination.
We reserve the right to modify these Terms at any time. All changes are effective immediately when we post them. Your continued use of our Services following the posting of revised Terms means that you accept and agree to the changes.
We will provide reasonable notice of material changes to these Terms by:
It is your responsibility to review these Terms periodically. Your continued use of our Services after any changes to these Terms constitutes acceptance of those changes.
In the event of any dispute arising out of or in connection with these Terms or your use of our Services, you agree to first attempt to resolve the dispute informally by contacting our customer support team.
If the dispute cannot be resolved informally within 30 days, you agree to submit to binding arbitration administered by the Pakistan Arbitration Council in accordance with its rules. The arbitration will be conducted in Punjab, Pakistan, and the arbitrator's decision will be final and binding.
YOU AND SHADOW OTP AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH PARTIES AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
These Terms and any dispute or claim arising out of or in connection with these Terms or our Services shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law provisions.
Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Punjab, Pakistan, and you hereby irrevocably consent to the personal jurisdiction and venue therein.
If you have any questions about these Terms, please contact us through any of the following channels:
Our team is here to help. Contact us if you have any questions about these Terms of Service or how they apply to your use of Shadow OTP.